Legal Chanakya - Expert Legal & Compliance Services for Indian Businesses

1. Overview

Legal Chanakya - A Unit of Rudrastra Ventures LLP provides professional legal, secretarial, taxation, compliance, and business advisory services across India. We are committed to delivering every service with quality and transparency. However, we recognise that situations arise where a client may need to cancel or modify their service engagement.

This Cancellation & Refund Policy sets out the conditions under which cancellations are accepted, the refund amounts applicable at each stage, and the process to claim a refund. We strongly encourage clients to read this policy before making any payment.

⚠️ Important: Our professional fees (service charges) and government/statutory fees are governed by different rules. Government fees once paid to any authority on your behalf are non-refundable under any circumstances. Only the professional service fees charged by Legal Chanakya - A Unit of Rudrastra Ventures LLP are subject to the refund eligibility described in this policy.

2. Key Definitions

Term	Meaning
Professional Fee	The fee charged by Legal Chanakya - A Unit of Rudrastra Ventures LLP for its advisory, documentation, filing, and processing services — excluding any government charges.
Government Fee	Statutory fees, challan amounts, stamp duty, court fees, and any charges paid to a government authority, portal, or registry on the client's behalf.
Work Commenced	When Legal Chanakya - A Unit of Rudrastra Ventures LLP has begun document collection, name/trademark searches, preparation of forms, drafting, or any substantive activity related to the service.
Service Delivered	When the application, return, or document has been filed with or submitted to the relevant government authority, or the final output has been delivered to the client.
Consultation	A paid telephonic, video, or in-person advisory session with a Legal Chanakya - A Unit of Rudrastra Ventures LLP CA, CS, or legal expert.

3. Cancellation Policy

Clients may request cancellation of a service at any stage. However, the refund amount depends on when the cancellation is requested and how much work has been completed. The following cancellation windows apply to all one-time professional services:

Cancellation Stage	Time of Request	Refund on Professional Fee
Stage 1 — Before Work Starts	Within 48 hours of payment	100% Refund
Stage 2 — Work In Progress	48 hours – 7 days from payment	50% Refund (pro-rated based on work done)
Stage 3 — Documents Prepared, Not Filed	7–15 days from payment	25% Refund
Stage 4 — Filed / Submitted	After government filing	No Refund
Stage 5 — After 15 Days	More than 15 days after payment	No Refund

How to Cancel a Service

Log in to your Client Portal and raise a cancellation request under your service order, OR
Email info@legalchanakya.in with subject: "Cancellation Request — [Your Name] — [Service Name] — [Order ID]"
Our team will acknowledge your request within 1 working day and confirm the applicable refund amount based on stage of work.

Note: The time of cancellation is measured from the date and time of original payment receipt. Public holidays and Sundays are excluded from the 48-hour window calculation.

4. Government Fees — Strictly Non-Refundable

Government fees, statutory charges, and third-party disbursements are non-refundable once paid to the relevant authority. Legal Chanakya - A Unit of Rudrastra Ventures LLP pays these fees on your behalf as part of the service and cannot recover them once submitted.

Non-refundable government charges include:

Ministry of Corporate Affairs (MCA / ROC) filing fees — SPICe+, INC-20A, annual returns, etc.
GST registration and amendment fees at the GST Network (GSTN)
Trademark, patent, design, and copyright filing fees at the Intellectual Property India (IPI) office
FSSAI central/state licence and registration fees
Import Export Code (IEC) fees at DGFT
MSME / Udyam registration portal fees
Startup India / DPIIT recognition fees
APEDA, RCMC, ICEGATE, and other export-import certification fees
Stamp duty on Memorandum of Association (MOA), Articles (AOA), Partnership Deeds, LLP Agreements
Notary, apostille, and attestation charges
Any challan, e-payment, or fee paid to any Central or State Government authority

Where a government fee forms part of an all-inclusive package price, Legal Chanakya - A Unit of Rudrastra Ventures LLP will provide a fee breakup on request so the client is aware of the non-refundable component before engaging.

5. Professional Fee — Refund Eligibility

✅ Full Refund (100%)

A full refund of the professional fee is issued when:

You cancel within 48 hours of payment and before any work has commenced.
Legal Chanakya - A Unit of Rudrastra Ventures LLP is unable to deliver the service due to reasons entirely on our end (e.g., resource unavailability, technical failure).
The service is legally not feasible for your specific situation and we are unable to proceed after initial review — provided no government fee has been paid.
Duplicate payment is made for the same order — the extra amount is refunded in full.

⚠️ Partial Refund (Pro-Rated)

A partial refund is issued when:

You cancel between 48 hours and 7 days of payment and work has commenced but filing has not yet taken place — refund is based on work completed (typically 50%).
Documents have been prepared and shared with you for review but not yet submitted to the government — a deduction of 50–75% of the professional fee applies.
Cancellation is between 7 and 15 days of payment where a portion of work is complete — assessed on a case-by-case basis; minimum 25% refund of professional fee subject to work done.
A package service is partially delivered — refund applies only for services not yet commenced.

❌ No Refund

No refund is issued when:

The service has been fully completed and submitted to the government authority.
Application is rejected by the government authority due to incorrect, incomplete, or misleading information provided by the client.
Delay or rejection is caused by the client's failure to provide required documents, digital signatures, OTPs, or approvals in time.
Cancellation is requested more than 15 days after payment, regardless of the work stage.
Change of mind or business decision after service execution has begun.
Consultation fees and expert advisory charges — once the session has been provided.
Company name or trademark rejection by the authority where three attempts were made (included in most packages).
Services for which the client has been issued a government registration number, certificate, or licence.

6. Service-Specific Refund Rules

In addition to the general policy above, the following service-specific rules apply:

🏢 Company & LLP Registration (Pvt Ltd, OPC, LLP, Partnership, Section 8)

Full refund of professional fee if cancelled before DSC application and name reservation.
50% refund if DSC is applied and name reservation (RUN/SPICe+) has been initiated but not approved.
No refund once name is approved, MOA/AOA is drafted, or MCA fees are paid.
Name rejection by MCA does not qualify for a refund — re-application is included in the package.

📋 GST Registration & Compliance

Full refund if cancelled before the GST application is submitted on the GSTN portal.
No refund once GSTN application is submitted or ARN (Application Reference Number) is generated.
GST return filing fees are non-refundable once the return is filed on the portal.
Rejection due to client providing wrong business details does not attract a refund.

™ Trademark, Copyright & Patent

Full refund of professional fee if cancelled before trademark search is conducted.
50% refund if search is completed but application is not yet filed.
No refund once the trademark application is filed and acknowledgement is generated.
Trademark objection or opposition by the registry does not qualify for a refund — response is included in the package where specified.
Government filing fee (per class) is non-refundable in all cases once paid.

🍽️ FSSAI Registration & Licences

Full refund if cancelled before the FSSAI application is submitted.
No refund once the application is submitted or the FSSAI fee challan is paid.
Licence cancellation or suspension by FSSAI due to non-compliance by the client is not grounds for a refund.

💰 Income Tax & ROC Compliance

ITR filing fees are non-refundable once the return is filed on the Income Tax portal.
Annual ROC compliance (DIR-3 KYC, MGT-7, AOC-4) fees are non-refundable once MCA forms are submitted.
Tax audit, transfer pricing, and assessment representation fees are non-refundable once the engagement commences.

📦 Annual Compliance Packages & Subscription Plans

Annual/monthly compliance packages may be cancelled within 7 days of purchase for a full refund if no services have been rendered.
If services have commenced, a pro-rated refund is calculated based on the remaining unused months.
Packages are non-transferable between clients or companies.
Auto-renewal of subscription plans can be cancelled at any time by notifying us at least 7 days before the renewal date to avoid being charged for the next period.

🤝 Expert Consultation Sessions

Consultation fees are non-refundable once the session has been held.
If you cancel a booked consultation more than 24 hours in advance, a full refund or free rescheduling is provided.
Cancellation within 24 hours of the scheduled session — 50% refund or free rescheduling within 30 days (at our discretion).
No-shows (client does not attend without notice) — no refund.

7. Delays & Government Processing Timelines

Legal Chanakya - A Unit of Rudrastra Ventures LLP provides estimated timelines for each service based on current government processing norms. These are indicative timelines and not contractual guarantees. Delays may occur due to:

Government portal downtime, maintenance, or system errors
Regulatory changes, policy updates, or fresh MCA/GSTN circulars
High application volumes at the relevant government authority
Queries (objections/deficiencies) raised by the authority requiring client response
Delays in document submission, digital signature creation, or OTP approvals by the client
Natural disasters, national holidays, or force majeure events

Delays caused by government processing or client-side document delays do not qualify for a refund. We will proactively keep you updated at every milestone through your Client Portal and via email/WhatsApp notifications.

8. Scenarios That Do Not Qualify for a Refund

For absolute clarity, the following situations are not eligible for any refund under this policy:

Government authority rejection due to client-provided incorrect, false, or incomplete information
Client's failure to complete KYC, provide documents, or respond to queries within stipulated timelines
Business or personal change of mind after service execution has started
Dissatisfaction with the outcome of a government decision (e.g., trademark objection, GST scrutiny)
Penalty or interest levied by government authorities due to client errors or delays
Services bundled as part of a "Free" offer or zero-fee promotion
Discounted services or services availed under a special promotional price
Requests made via unofficial channels (phone calls, social media DMs) without a written cancellation email or portal request
Cancellations requested more than 15 days after payment without prior written communication

9. How to Request a Refund

To initiate a cancellation and refund request, please follow these steps:

Option A — Client Portal: Log in to your Client Portal and raise a cancellation request against your service order. Include your reason and any supporting context.
Option B — Email: Write to info@legalchanakya.in with the subject line: "Refund Request — [Full Name] — [Service Name] — [Order/Invoice No.]"
Include in your email: your registered mobile number, the date of payment, the amount paid, and the reason for cancellation.
Our team will review your request within 3 working days and send you a written decision along with the refund amount (if eligible).
Approved refunds are processed within 7–10 working days to the original payment source (bank account, UPI, credit/debit card).

Note: Refunds are processed only to the original payment method. Cash refunds are not issued. For payments made by NEFT/RTGS, please provide your bank account details (account number, IFSC, account holder name) along with your request.

10. Payment Disputes & Chargebacks

We request clients to contact us directly before initiating a chargeback or payment dispute with their bank or card provider. Chargebacks initiated without prior communication with Legal Chanakya - A Unit of Rudrastra Ventures LLP may result in:

Immediate suspension of your client account and all pending services
Forfeiture of any refund eligibility that may have otherwise applied
Legal action to recover amounts related to government fees and work completed

We are committed to resolving all disputes amicably. Please write to us at billing@legalchanakya.in for all billing and payment-related queries and we will respond promptly.

11. Dispute Resolution

If you are not satisfied with our refund decision, you may escalate the matter by writing to our senior management at info@legalchanakya.in with the subject "Refund Escalation". We will review and respond within 5 working days.

If the matter is not resolved at our end, disputes shall be subject to the jurisdiction of courts in Lucknow, Uttar Pradesh, India, and governed by the laws of India, including the Consumer Protection Act, 2019 and the Information Technology Act, 2000.

We are committed to resolving all disputes fairly, transparently, and in good faith.

12. Changes to This Policy

Legal Chanakya - A Unit of Rudrastra Ventures LLP reserves the right to modify this Cancellation & Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes are published constitutes your acceptance of the revised policy. We recommend reviewing this page periodically.

13. Contact Us

Legal Chanakya - A Unit of Rudrastra Ventures LLP — Corporate Advisors

📧 General: info@legalchanakya.in

💳 Billing: billing@legalchanakya.in

📞 Helpline: +91 89328 93866

⏰ Hours: Mon – Sat, 10 AM – 6 PM IST

💬 WhatsApp Support

🌐 Contact Page